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question regarding contacting the manufacture seachem

Discussion in 'Aquarium Equipment & Decor' started by Anthony, Oct 12, 2008.

  1. Anthony

    Anthony Thread Starter Active Member

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    Contacting Seachem


    Has anyone had any luck contacting Seachem ? I've sent several E-mails trying to get in contact with someone but I can't get any response. :oops:
     
    Anthony, Oct 12, 2008
    #1
  2. MOD_Dawn

    MOD_Dawn Active Member

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    I've read some other blogs and what not where people claim to have gotten a hold of them over the phone?
    <a class="postlink" href="http://www.seachem.com/support/Contact.html" onclick="window.open(this.href);return false;">http://www.seachem.com/support/Contact.html</a>
    You can also call 888-SEACHEM
     
    MOD_Dawn, Oct 12, 2008
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  3. Anthony

    Anthony Thread Starter Active Member

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    Thanks, I sent an E-mail today to three different Seachem E-mail addresses. If I don't get a response this time I will call them, I guess.
     
    Anthony, Oct 12, 2008
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  4. MOD_Dawn

    MOD_Dawn Active Member

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    ;) Okie Dokie, at least it's a toll free number unlike some of the other companies.
    ~Good Luck!
     
    MOD_Dawn, Oct 12, 2008
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  5. Anthony

    Anthony Thread Starter Active Member

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    My month old bag of Purigen decided to break and release it's contents into my filter. :confused:
     
    Anthony, Oct 12, 2008
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  6. MOD_Dawn

    MOD_Dawn Active Member

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    :eek: That can't possibly be good!
     
    MOD_Dawn, Oct 12, 2008
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  7. Anthony

    Anthony Thread Starter Active Member

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    Nope it's not good at all. Of course it happened after 30 days so I can't return it to the store.
     
    Anthony, Oct 12, 2008
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  8. Anonymous

    Anonymous Guest

    Top Poster Of Month

    sorry buddy, thats awful! good luck
     
    Anonymous, Oct 12, 2008
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  9. Anthony

    Anthony Thread Starter Active Member

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    So much for their "welded bags".
     
    Anthony, Oct 12, 2008
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  10. Anthony

    Anthony Thread Starter Active Member

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    Well, my threat to contact the BBB worked. :) I got an e-mail from Seachem first thing this morning. They're sending me out a replacement bag. [dancing]
     
    Anthony, Oct 13, 2008
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  11. Anonymous

    Anonymous Guest

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    thats all your getting? you let them off easy
     
    Anonymous, Oct 13, 2008
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  12. Anthony

    Anthony Thread Starter Active Member

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    Yeah. What else should I have asked for ? LoL
     
    Anthony, Oct 13, 2008
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  13. Anonymous

    Anonymous Guest

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    I woulda worked three bags outta them, to ensure that if this happens again in three months I wouldnt have to call back. Be meaner next time. Try the phrase "My _____ has messed up, now what are you going to give me for free?" Works like a charm!
     
    Anonymous, Oct 13, 2008
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  14. Anthony

    Anthony Thread Starter Active Member

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    LoL okay. I'll keep that in mind. When it arrives maybe I'll E-mail them in a week complaining about it breaking again.
     
    Anthony, Oct 13, 2008
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  15. Anthony

    Anthony Thread Starter Active Member

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    My replacement bag came today. I'm surprised it came so quickly. We'll see how well this one holds up.
     
    Anthony, Oct 17, 2008
    #15