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Hagen Customer Support

Discussion in 'Aquarium Equipment & Decor' started by Anthony, Feb 5, 2012.

  1. Anthony

    Anthony Thread Starter Active Member

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    My LED light on my Fluval Spec (Only about 5 months old) is dying. LED lights flicker then die out 3 at a time. I E-mailed them to see about a replacement. They will not send one unless I send them the defective unit AT MY EXPENSE and then they informed me they won't have them for another month. You've got to be kidding me ?! I E-mailed the lady back today expressing my frustration. We'll see what she has to say this time. This will likely be the last time I purchase a Hagen product if it's not resolved like most companies handle defective products.
     
    Anthony, Feb 5, 2012
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  2. HBIC

    HBIC Need help??? That's what we're here for :)

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    Did it have any type of warranty? That's some real crap for only 5 months old.
     
    HBIC, Feb 5, 2012
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  3. Anthony

    Anthony Thread Starter Active Member

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    A 1 year warranty like most products.
     
    Anthony, Feb 6, 2012
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  4. MOD_Dawn

    MOD_Dawn Active Member

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    I hate the loopholes on the warranties! I know when the led's went in my current fixture ($300+) originally they wanted to send me some sort of repair kit and have me it...and when I said no way, I know nothing about electrical wiring and are you still gonna stand behind it if I ruin it and then they decided they'd send me a new fixture and I'd simply return the defective one in the box when it arrived. BUT that was through petmountain, so pretty much the store stood behind it being I really didn't have to go through the manufacture.

    Hopefully Hagen will do the right thing and do the same for you. Fingers crossed for ya!
     
    MOD_Dawn, Feb 6, 2012
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  5. Anthony

    Anthony Thread Starter Active Member

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    After going back and forth with them telling them I was more then happy to return the light AT THEIR EXPENSE I was then they they would "and a one time exception for me" and send me a new light without needing mine back.
     
    Anthony, Feb 8, 2012
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  6. MOD_Dawn

    MOD_Dawn Active Member

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    I'm amazed their not making you return the defective one. Glad they did something for ya though...hopefully the new replacement won't arrive damaged.
     
    MOD_Dawn, Feb 8, 2012
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  7. Anthony

    Anthony Thread Starter Active Member

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    Yeah I don't know what the big deal was. Just send me one and a return label.
     
    Anthony, Feb 8, 2012
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  8. Anthony

    Anthony Thread Starter Active Member

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    Got my replacement light two days ago. Sooner then I expected.
     
    Anthony, Mar 1, 2012
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